Hyde Bark Dog Walking Services and Policies
DOG WALKING ​
Dog walking services include individual attention and a private outdoor walk. We are happy to give your dog a treat, water and/or food as desired. You will receive real-time notifications when your walker arrives and departs along with photos, GPS map, and a report from your walker. Our dog walking hours are from 6am to 8pm 7 days a week, 365 days per year.
Our walks are scheduled in 2-4hour windows depending on time of day (for example, midday is by far our busiest time so these walk windows are larger)
Please note there is a one-time account setup fee of $15. This includes the cost of the lockbox which is yours to keep while you are a client. This fee will be added to your first bill and will only be due if you decide to use our services!
Dog Walking Rates: ​​
15 Minute Visit: $19
20 Minute Visit: $21
30 Minute Visit: $25
45 Minute Visit: $35
60 Minute Visit: $45
75 Minute Visit: $55
ADD ONS:​
+$5 for each additional dog
+$5 for walks on Saturday and/or Sunday*
+$5 for “after hours” walks: 6-8am, 5-7pm, 6-8pm, 7-9pm & 8-10pm*
+$15 for Same Day Walks (walks requested after 7 PM the night before or on the same day)
+50% of service cost on Thanksgiving, Christmas Eve, and Christmas Day, New Years Eve at 5pm or later, New Years Day before 10am, Valentines Day 5pm or later, and Halloween 5pm or later.
*Weekend fees and after hours fees are waived when you schedule three or more walks on the same day
SCHEDULING AND CANCELING:
All walk requests and cancellations can be made via your Time to Pet account
Visit requests for the week Monday through Friday must be received by 7pm on Sundays; and visit requests for Saturday and Sunday must be placed by 7pm on Wednesdays. There is a $5 surcharge per visit for visits placed after these days and times. Please note these visits are not guaranteed and are subject to sitter availability!
Same day walk requests and walks requested after 7pm the night before cost $15 more per visit and are subject to walker availability
There is no fee for cancellations as long as you cancel by 7pm the night before. Cancellations received after 7pm the night before will be billed at full price
If we arrive to walk your dog and you no longer need the walk or we cannot access your home you will still be billed for the full cost of the walk
CAT SITTING​
Cat Sitting includes pets and play, water and food refreshment as desired, and litter box cleaning. You will receive real-time notifications when your sitter arrives and departs along with photos and a report from your sitter. Our cat sitting hours are from 6am to 6pm seven days a week, 365 days a year.
Please note there is a one-time account setup fee of $15. This includes the cost of the lockbox which is yours to keep while you are a client. This fee will be added to your first bill and will only be due if you decide to use our services!
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Cat Sitting Rates: ​​
15 Minute Visit: $17
20 Minute Visit: $19
30 Minute Visit: $22
45 Minute Visit: $32
60 Minute Visit: $42
75 Minute Visit: $52
ADD ONS:
​+$3 for each additional cat
+50% of service cost on Thanksgiving, Christmas Eve, and Christmas Day, New Years Eve 4pm or later, Halloween 4pm or later, Valentines Day 4pm or later, and New Years Day before 8am
SCHEDULING AND CANCELING:​
All visit requests and cancellations can be made via your Time to Pet account
Visit requests for the week Monday through Friday must be received by 7pm on Sundays; and visit requests for Saturday and Sunday must be placed by 7pm on Wednesdays. There is a $5 surcharge per visit for visits placed after these days and times. Please note these visits are not guaranteed and are subject to sitter availability!
Same day visit requests and visits requested after 7pm the night before cost $15 more per visit and are subject to sitter availability
There is no fee for cancellations as long as you cancel by 7pm the night before. Cancellations received after 7pm the night before will be billed at full price
If we arrive to take care of your cat and you no longer need the visit you will still be billed for the service
Our cat visit times are: Anytime of Day 9am-5am; Early Morning 6am-10am; Late Morning 8am-12pm; Midday 10am-2pm; Early Afternoon 12pm-4pm; Late Afternoon 2pm-6pm; Early Evening 4pm-8pm; and Late Night 6pm-10pm (+$5)
DOGGY DAYCARE​
Our doggy daycare, Hyde Bark Play Park, is located at 5508 S. Lake Park Ave. and our hours are Monday through Friday from 7am until 7pm. We are closed on federal holidays​
Full Day has a drop off time of between 7am and 9am and a pickup time of between 4 PM and 7 PM
AM Half Day has a drop off time of between 7am and 9am and a pickup time of between 10am and 1pm
PM Half Day has a drop off time of between 11am and 1pm and a pickup time of between 4pm and 7pm
Doggy Daycare Rates:​​
$50 for FULL DAY
Drop off between 7am and 9am and pickup between 4pm and 7pm
$40 HALF DAY
Drop off between 7am and 9am and pickup between 10am and 1pm
OR
Drop off between 11am and 1pm and pickup between 4pm and 7pm
Please be sure to review all doggy daycare requirements by clicking HERE
DAYCARE ENRICHMENT ADD ONS:
+$12 for a one-on-one outdoor midday dog walk
+$6 for a one-on-one enrichment toy, puzzle or game
+$6 for a one-on-one chew bone, Kong or Lick-mat
All treats are grain-free and we offer beef, chicken or fish options for those with dietary restrictions. Kongs and Lick-mats use peanut butter or yogurt. Each enrichment item is 10-15mins
GROOMING ADD ONS:
+$15 nail trim/grind
+$ 45 and up Bath & Blow Dry
X-small (under 15lbs) $45
Small (16-35lbs) $60
Medium (36-59lbs) $75
Large (60-90lbs) $90
XL and Beyond $100+
OTHER ADD ONS:​
+$40 for each additional dog for Full Day
+$30 for each additional dog for Half Day
+$25 per dog per for up to every 15 minutes past the last pickup time 7 PM - note: this fee is for the staff that must stay late in these situations
SCHEDULING AND CANCELING:​
All daycare requests and cancellations can be made via your Time to Pet account
Daycare and enrichment should be requested by 7pm the night before. There may be a $10 surcharge for daycare requests received after 7pm the night before, same day requests, or walk-ins
Baths should be scheduled by Sunday for the upcoming week. There is a $15 surcharge for baths scheduled after Sunday (this goes to the bather)
There is $10 fee for late drop offs or early pickups, which will be accommodated whenever possible as long as you can message us in advance. Please note there is not anyone at the front desk between the hours of 9am and 10am; and 1pm and 4pm
If you need to cancel a service, please use your Time to Pet account. If you are unable to cancel via your account, please just message or call us! "No-call-no-shows" will be billed at full cost, especially if we are full and have turned other pups down for play
Dogs MUST Be picked up BY 7PM - late pickups will incur a $25 fee for up to every 15 mins late
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OVERNIGHT BOARDING IN OUR HOME
Note: Overnight Boarding in our Home is only available to regular Hyde Bark clients that schedule at least one daycare day per week for 30 days prior to booking. Boarding is in our homes and we only board a maximum of six dogs at a time. Boarding includes all walks and feeding and it is a cage-free environment unless requested otherwise. Please review Pet Boarding Form or FAQS if you would like to learn more about our boarding services and all requirements
Boarding Rates:
$90 per night (24hrs)
ADD ONS:
+$70 for each additional dog for overnight boarding
+$50 for pickup after 1pm
+$15 for pickups and drop offs (only available within Hyde Park) +$5 for pickups or drop offs 5pm or later
+50% of service cost on Thanksgiving, Christmas Eve, and Christmas Day, New Years Eve & New Years Day
+50% for less than 48hrs notice (first night only)
SCHEDULING AND CANCELING:
All boarding requests and cancellations can be made via your Time to Pet account
We suggest booking boarding as far in advance as possible since space is very limited and we do get full very quickly
To schedule boarding, select “overnight boarding”. We will send you via your Time to Pet account within one business day our Boarding form to fill out. Once we have received your completed form your care will be confirmed and we will send the finalized schedule to you to review. Note: we must receive your completed form and vaccinations before we can confirm your booking
Cancellations must be received at least one week in advance. Cancellations made with less than one week notice will be billed at 50%
Requests placed with less than 48hrs notice are 50% more for the first night
OVERNIGHT PET SITTING IN YOUR HOME​
Note: Overnight Pet Sitting in Your Home is only available to regular Hyde Bark clients that schedule at least one walk or daycare day per week for 30 days. Pet Sitting includes (2) 30 minute walks/visits, including feeding, a quick bedtime let out, and a sleepover in your home. Additional walks may be scheduled at regular prices. There are NO weekend or “after hours” fees for pet sitting
. Please review our Pet Sitting Form or FAQS if you would like to learn more about our pet sitting services
Overnight Pet Sitting Rate:​
$150 per night - includes (2) 30 min visits/walks + bedtime let out & sleepover
ADD ONS:​
+$50 per night for each additional dog
+ $5 per visit/walk for each additional dog
+$5 per visit for each additional cat
+50% of service cost on Thanksgiving, Christmas Eve, and Christmas Day, New Years Eve & New Years Day, and Halloween
Pet Sitting Rate NO overnight:
$69 per day/night which includes (2) 30 min visits/walks and (1) 15 min visit/walk at bedtime. A minimum of two 30 min walks/visits and (1) 15min visit/walk is required for pet sitting. Additional walks may be added. There are NO weekend or “after hours” fees for pet sitting
SCHEDULING AND CANCELING:​
All pet sitting requests and cancellations can be made via your Time to Pet account
To schedule pet sitting, simply select “overnight pet sitting”. We will send you via google docs a short questionnaire to fill out in regards to their care and routine. Once we have received your completed form your care will be confirmed and we will send the finalized schedule to you to review. Note: we must receive your completed form before we can confirm your booking!
We recommend a meet and greet with your sitter ($15)
Cancellations must be received at least one week in advance. Cancellations made with less than one week notice will be billed at 50%
Requests placed with less than 48hrs notice are 50% more for the first night
HOURLY PET SITTING IN YOUR HOME
Hourly pet sitting is when we come to your home and watch your dog. No walks are included in this service. It is available by special request only and is subject to walker availability
Hourly Pet Sitting Rate:
$40 per hour​
SCHEDULING AND CANCELING:​
Please message us via your Time to Pet client account to schedule and check availability
Cancellations must be received at least one week in advance. Cancellations made with less than one week notice will be billed at 50%
There are no additional evening or weekend fees​
BILLING​
We bill weekly on MONDAYS after completed services. We accept all major credit cards, debit cards, bank transfers and checks. We also accept Zelle to hydebarkdogwalking@gmail.com and Venmo to @hydebark - please be sure to include your pet’s name when sending payment via Zelle or Venmo
If you choose to add a credit card, debit card or bank account to your account you will be auto-charged every Friday. You will receive your invoice prior to being charged and you are able to add a tip at this time if you choose to do so. We can also set up an auto-tip if you would like. Tips will be automatically evenly dispersed to your walkers/sitters. Tips can also be sent via Venmo or Zelle
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KEYS​
We ask for two sets of keys for your residence whenever possible. We will then lockbox one set of keys at your residence, while keeping a backup set in the key safe at the office in case of an emergency. Please make sure to confirm with your building if applicable that you will be using a pet care service and a lockbox. We do use lockboxes for all of our keys and will be unable to provide services if you cannot provide us with keys and/or we cannot use a lockbox. Exceptions for MAC buildings with established “fob" check out systems in place.
You can provide us with keys at the meet and greet, or you can drop off your keys at Hyde Bark Play Park located at 5508 S. Lake Park Ave. There is a mail slot if it's after hours. Please be sure to label your keys with your pet's name so we know who they belong to!​
If you are dropping off keys, please be sure to label your keys either with a tag or in an envelope with your pet’s name, and remove any unnecessary keys or keychains (so they will fit in our lockboxes)​
Please note: there is a $10 key pickup or drop off fee if you wish for us to pick up or drop off your keys directly. If we need to make key copies for you, there will be an additional charge of $2-20 (depending on the key - we only charge actual cost). We recommend the Security Shop at 1605 E. 55th. for any key needs!
HOURS AND CONTACT INFO
Our office hours are M-F from 9am to 5pm and we provide dog walking, cat sitting, pet sitting and boarding services from 6am to 10pm 365 days a year​
We provide doggy daycare M-F from 7am until 7pm (closed on the weekends and major holidays)​
We can be reached anytime via your Time to Pet account or email contact@hydebarkchicago.com
Our phone number is:
773-359-8158
Our address is:
5508 S. Lake Park Ave.
Chicago, IL 60637
Our managers are:
Le Q (Owner)
Brandon E (Owner)
Laura Y(General Manager)
Gary S (Play Park Shift Manager & human trainer)
Morgan M (Play Park Shift Manager)
Miles P (PT Play Park Shift Manager)
Revised: November 6, 2024